We aim to provide a quote to you within 10 working days of your initial request.
FAQs
We’ve answered some of the most frequently asked questions from retailers, stockists and builders merchants below. If you have a question that isn’t answered here, or would like us to add one below, please contact us here. (link to ask a question form)
When will I receive my quote?
When will my delivery arrive?
Typically, deliveries arrive within 3-4 weeks of placing an order. Painted products and the Laura Ashley range take longer and your Customer Care Manager will be able to advise you on delivery and fit times.
Can I make changes to the kitchen layout or delivery date after I’ve placed my order?
You should let us know of any changes as soon as possible so that we can do our best to accommodate those changes.
Can my customer order additional units?
Yes, additional units can be ordered here.
What happens to a warranty if a retailer, stockist or merchant goes out of business?
Symphony Group will honour the 10 year warranty, with proof of purchase.