FAQs

We’ve answered some of the most frequently asked questions (FAQs) from homeowners below. If you have a question that isn’t answered here, or would like us to add one below, please email your question to mysymphony@symphonygroup.co.uk

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Who manufactures my kitchen, bedroom or bathroom?

If you’ve moved into a new home and have a Symphony kitchen, bedroom or bathroom it is manufactured by the Symphony Group. We are the UK’s largest privately-owned manufacturer of fitted kitchen, fitted bedroom and fitted bathroom furniture. Our customers include housebuilders, housing developers, social housing providers, independent retailers and stockists/merchants. Their customers customers’ are you – the homeowners who use and enjoy our kitchens, bedrooms and bathrooms every day. Most people with a Symphony kitchen, bedroom or bathroom have acquired or chosen it as part of their new build home. Or you might have bought yours from a retailer or ordered additional units direct from us.

Who fits my kitchen, bedroom or bathroom?

If you’ve bought a new build, it depends on the site. In some cases, it will be Symphony Group fitters who have fitted your kitchen, bedroom or bathroom furniture. In others, it will be your housebuilders/developers fitters. You can contact your housebuilder to ask who fitted your Symphony kitchen, bedroom or bathroom.

If you purchased your kitchen from one of our retail partners, then your kitchen will either have been fitted by them or one of their contractors.

Who do I contact if there is a problem with my kitchen, bedroom or bathroom?

If you are snagging or into the first 2 years on your new home ownership you should contact your housebuilder or social housing provider, because your warranty is with them. If you bought from a retailer you should contact them. If in doubt, always go back to the point of purchase if you have any problems.

Can I report a problem with my kitchen, bedroom or bathroom direct to Symphony Group?

We supply direct to our customers who are housebuilders, housing developers, social housing providers and retailers. So, our contract, agreements and processes are with them, not with you. Your warranties and agreements are with your housebuilder, social housing provider or retailer, so you should always report any problems directly to them. They will then contact us if they need to.

What is considered fair ‘wear and tear’?

Your kitchen,bedroom or bathroom will have been built and fitted to a high standard. If you feel that it isn’t, or can see a defect, you should report this to your housebuilder as part of the snagging process. The same applies if you’ve bought a kitchen, bedroom or bathroom from a retailer, report it to them.

Every Symphony kitchen, bedroom and bathroom comes with a warranty where we may replace any defective components. This guarantee is not valid where defects arise from general wear and tear, nor does it cover any replacement products.

You can expect that, due to settling and regular use, in some cases, things like door alignment may alter and you can quickly fix this at home yourself.

If you follow the care and attention advice in the new home pack or from your retailer you can expect your Symphony kitchen, bedroom or bathroom to remain in a good condition for years to come.

I bought my kitchen from a retailer, and they’ve since gone out of business, what happens to my warranty?

Symphony kitchens bought from a retailer come with a warranty.  If the retailer is no longer in business, please contact Symphony Group at mysymphony@symphony-group.co.uk and we will investigate.

I bought some additional units – why isn’t the colour an exact match?

The colour will be the same, but colour mellows over time, so if you put new against old then the colour will be slightly different. For example, if you’ve had your new kitchen for 6 months and a cupboard is exposed to light from a window, if you put a new one next to it, you’ll see a slight difference because the new door hasn’t been exposed to that light for 6 months.

Where can I get some additional soft closes?

If you require additional or replacement soft closes please contact us at mysymphony@symphony-group.co.uk or call us on 01226 446000.

You can read more about additional units HERE.

My new house has a Laura Ashley bedroom, where can I buy more bedroom furniture to add to the design?

If you want to make changes to your layout or design, then you should visit your nearest retail showroom for advice. You can find your nearest dealer here.

Why buy from a Milano dealer?

Watch a video, find a retailer, download a brochure and find out more information here. https://www.symphony-group.co.uk/brands/milano-kitchens/

Why choose a Gallery Dealer?

Watch a video, find a retailer, download a brochure and find out more information here. https://www.symphony-group.co.uk/brands/gallery-kitchens/

How do I order an Aquadi bathroom?

Download a brochure and find your local retailer here.
https://www.symphony-group.co.uk/brands/aquadi-bathrooms/

How do I order an Urbano bedroom?

Download a brochure and find your local retailer here.

https://www.symphony-group.co.uk/brands/urbano-bedrooms/

I have an issue with my appliances, who do I contact?

Symphony may or may not have supplied to the appliances through your developer or retailer. The warranties for these appliances will be through the manufacturer, rather than Symphony, who should be contacted in the result of any issues.